The Running Company Rewards
Terms & Conditions
Welcome to The Running Company Rewards.
Our loyalty program rewards customers for shopping with us online and at participating The Running Company stores. Members can earn points on eligible purchases and exchange those points for Running Dollars to use towards future purchases.
By joining or participating in The Running Company Rewards (Rewards), you agree to these Terms & Conditions.
1. Membership and Eligibility
1.1. Rewards is free to join and is available to eligible customers shopping online or at participating The Running Company stores.
1.2. Members must provide accurate and current personal information, including a valid email address.
1.3. Each individual may hold only one Rewards membership account.
1.4. Membership is intended for personal use. Business, wholesale, commercial resale and other non-personal purchases may be excluded from the program.
1.5. Membership, points and rewards cannot be sold or transferred between members.
1.6. Members are responsible for keeping their account information up to date.
1.7. Unsubscribing from promotional marketing communications does not automatically cancel Rewards membership.
2. Earning Points
Members earn 1 point for every $1 AUD spent on eligible purchases.
Additional points may be earned through selected activities:
Activity Points earned:
Eligible purchases: 1 point per $1.
Complete your member profile: 50 points. Follow The Running Company on Instagram: 10 points.
Like The Running Company on Facebook: 10 points. Birthday reward: 200 points. Eligible friend referral: 150 points
We may offer additional promotional points from time to time.
2.1. Points are calculated on eligible purchase amounts after discounts and reward vouchers have been applied.
2.2. Eligible spend is rounded down to the nearest whole Australian dollar when calculating points. Rounding occurs once on the total eligible transaction amount, rather than separately for each product.
For example, an eligible transaction totalling $199.95 after applicable discounts earns 199 points.
2.3. Shipping charges and gift card purchases do not earn points.
2.4. Eligible products purchased using gift cards may earn points. Points are awarded only once on the eligible product purchase, regardless of whether payment is made using a gift card, cash, credit card or a combination of payment methods.
2.5. Points may be adjusted or reversed where purchases are cancelled, returned or refunded.
2.6. Points have no cash value and cannot be exchanged directly for cash.
2.7. Members must identify themselves when purchasing in-store or use their registered membership details online to ensure points are correctly allocated.
2.8. Material exclusions from earning points will be communicated before purchase.
3. Redeeming Points for Running Dollars
Members can exchange accumulated points for Rewards vouchers, referred to as Running Dollars.
Points required Reward Minimum spend:
500 points $20 off No minimum spend
750 points $40 off No minimum spend
1,000 points $75 off No minimum spend
1,500 points $150 off No minimum spend
When a member claims a reward:
- The required points are deducted from their points balance.
- A single-use reward voucher is issued.
- Members can apply the voucher to an eligible purchase online or at a participating store.
- The voucher cannot be exchanged for cash, sold or transferred to another member.
3.1. There is no additional minimum purchase requirement for any of the standard Running Dollars rewards.
3.2. The value of a reward cannot exceed the eligible purchase total. Where a reward is used on a purchase of lower value, any unused portion is not paid out in cash or carried forward, unless expressly stated otherwise.
For example, a customer with a $150 Running Dollars voucher can use it towards an eligible $150 purchase without needing to spend an additional amount.
3.3. Running Dollars earned through eligible purchases at one participating The Running Company store may be redeemed at another participating store or online, subject to these Terms & Conditions and any clearly disclosed exclusions.
3.4. Unredeemed points remain subject to the 12-month inactivity policy outlined in Section 6.
3.5. Once points are exchanged for a Running Dollars voucher, that voucher is subject to its own expiry date, which will be clearly displayed before the member claims the reward.
3.6. Converting points into a Running Dollars voucher does not extend the voucher's validity beyond its stated expiry date.
3.7. Running Dollars are promotional loyalty rewards, not cash or gift cards.
4. Reward Redemption and Discount Stacking
Only one Rewards voucher can be redeemed per transaction.
Rewards vouchers cannot be combined with:
- Another Rewards voucher.
- Other promotional discount codes.
- Referral discount vouchers.
- Birthday discount vouchers.
- Other loyalty or promotional vouchers.
Exceptions may apply where The Running Company expressly permits combinations as part of a specific promotion.
4.1. An advertised sale or clearance price is not, by itself, a separate promotional discount code.
4.2. Rewards vouchers may therefore be used on eligible products already advertised at a reduced price.
For example, a customer purchasing shoes reduced from $250 to $180 may use a $20 Running Dollars voucher, reducing the price to $160.
4.3. A reward voucher cannot reduce the eligible purchase total below $0.
5. Gift Cards
5.1. Points are not earned when purchasing The Running Company gift cards.
5.2. Rewards vouchers cannot be used to purchase gift cards unless expressly permitted through a specific promotion.
5.3. Gift cards may be accepted as payment for an otherwise eligible purchase on which a Rewards voucher has been applied.
5.4. Eligible products purchased using gift cards may earn points, subject to normal earning conditions.
5.5. Points are awarded only once on the eligible product purchase, regardless of payment method. Using multiple payment methods does not result in additional points.
6. Points Expiry
6.1. Unredeemed Rewards points expire after 12 consecutive months of account inactivity.
6.2. Inactivity means a member has neither earned nor redeemed points during that period.
6.3. Earning or redeeming points restarts the 12-month inactivity period.
6.4. The Running Company will take reasonable steps to notify members before their points expire using the contact information associated with their membership.
6.5. Where points expire because of an administrative or technical error, The Running Company will investigate and reinstate them where appropriate.
6.6. Once points have been exchanged for a Running Dollars voucher, those points are deducted from the member's points balance and the issued voucher is subject to its own expiry date.
6.7. The expiry date of a Running Dollars voucher will be clearly displayed before the member claims the reward.
6.8. Converting points into a Running Dollars voucher does not extend the voucher's stated validity period.
7. Referral Rewards
Rewards members may earn 150 bonus points by referring a friend to The Running Company.
To qualify for the referral bonus:
- The referred friend must be a genuine new customer.
- The referred friend must participate through the official Rewards referral link or process.
- The referred friend must complete their first qualifying purchase before the referring member becomes eligible for the 150 bonus points.
- Simply sharing a referral link or having a friend register does not qualify the referring member for bonus points.
7.1. Referral eligibility is determined using the email address associated with the referred customer's account.
7.2. A referral will not qualify where the referred customer's email address is already registered in The Running Company's customer or Rewards records.
7.3. Referring an existing customer using the same registered email address will not generate additional referral rewards.
7.4. The referring member's 150 bonus points will be awarded after the qualifying purchase has been completed and verified.
7.5. If the qualifying purchase is subsequently cancelled or refunded, the bonus points may be reversed.
7.6. Self-referrals, duplicate accounts and fraudulent referrals are not permitted.
7.7. The referred friend may receive a $10 discount voucher towards their first qualifying purchase, subject to the referral offer conditions.
7.8. Referral vouchers cannot be combined with other promotional discount codes or Rewards vouchers unless expressly permitted.
7.9. The Running Company may amend or discontinue referral promotions for future referrals, subject to applicable law and existing entitlements.
8. Birthday Rewards and Promotional Points
8.1. Eligible members may receive 200 birthday points, subject to providing a valid date of birth and meeting any communicated eligibility requirements.
8.2. Birthday points and other promotional bonuses may be limited to one award per member during the relevant promotional period.
8.3. Additional member benefits or points promotions may be offered from time to time, with any material conditions communicated to members.
9. Cancelled Purchases, Refunds and Points Reversals
9.1. If a purchase is cancelled, returned, refunded or otherwise reversed, points earned on that transaction may be adjusted or deducted.
9.2. For partial refunds, points will ordinarily be adjusted in proportion to the eligible amount refunded.
9.3. Bonus points linked to the affected transaction may also be reversed.
9.4. If points have already been redeemed, the member's balance may become negative. Future points earned may first be used to offset that negative balance.
9.5. Adjustments will be limited to points reasonably attributable to the affected transaction or a verified error.
10. Returns and Refunds Involving Reward Vouchers
10.1. All purchases made using Running Dollars remain subject to The Running Company's published Returns Policy and applicable Australian Consumer Law.
10.2. For eligible change-of-mind returns, any refund or store credit will reflect the amount actually paid by the customer, excluding the promotional value of any Running Dollars voucher applied to the original purchase.
10.3. The promotional value of a Running Dollars voucher is not refundable in cash and will not automatically be included in the value of a refund or store credit.
10.4. Where appropriate, The Running Company may reinstate the original reward or provide an equivalent loyalty benefit, taking into account the circumstances of the return and the original reward conditions.
10.5. Where an order is cancelled before fulfilment, The Running Company will take reasonable steps to reinstate an eligible voucher or provide an equivalent loyalty benefit where appropriate.
10.6. For partial returns, any adjustment to the reward or store credit will take into account the portion of the original purchase to which the reward was applied.
10.7. Where goods fail to meet consumer guarantees under Australian Consumer Law, customers retain their statutory rights to an appropriate remedy, including a refund, repair or replacement where required by law.
10.8. Nothing in these Terms & Conditions limits, excludes or restricts a customer's rights or remedies under Australian Consumer Law.
11. Missing Points and Account Errors
11.1. Members who believe points have not been correctly allocated should contact The Running Company with proof of purchase.
11.2. Members are encouraged to report missing points within 30 days. Later requests may still be considered where the transaction can reasonably be verified.
11.3. The Running Company may correct genuine accounting, administrative or technical errors, including missing points, duplicate points, incorrect deductions and incorrectly issued rewards.
11.4. Members will not be unfairly disadvantaged by errors attributable to The Running Company or its systems.
12. Misuse and Fraudulent Activity
12.1. Misuse of Rewards includes creating duplicate accounts, self-referrals, providing misleading information, selling rewards, using fraudulent transactions or attempting to redeem rewards more than once.
12.2. Where The Running Company reasonably suspects fraud or a material breach of these terms, it may temporarily suspend the affected membership while investigating.
12.3. Following an appropriate review, improperly earned points or rewards may be cancelled and membership may be terminated.
12.4. Actions taken will be proportionate to the conduct involved.
12.5. Where reasonably practicable, members will receive an explanation and an opportunity to respond before permanent termination or cancellation of legitimately earned rewards.
13. Membership Cancellation
13.1. Members may request cancellation of their Rewards membership at any time.
13.2. Before processing voluntary cancellation, The Running Company will explain the effect on remaining points and unused rewards.
13.3. Following cancellation, the member will no longer earn points or receive new benefits. Remaining points and unused rewards will ordinarily be forfeited, subject to applicable law and any entitlements that must be honoured.
13.4. Unsubscribing from marketing emails or SMS does not automatically cancel Rewards membership.
14. Changes to Rewards
14.1. The Running Company may make reasonable changes to the program, including earning rates, reward values, redemption thresholds, eligibility, expiry rules and member benefits, subject to applicable law.
14.2. Where a proposed change materially disadvantages members, The Running Company will provide reasonable advance notice appropriate to the nature and impact of the change.
14.3. As a general minimum, The Running Company aims to provide at least 30 days' advance notice of materially disadvantageous changes where reasonably practicable. A longer notice period may be provided where appropriate or required by law.
14.4. An earlier change may be necessary for legal compliance, fraud prevention, security or other legitimate reasons. Any such change will be limited to what is reasonably necessary.
14.5. Where a change reduces the redemption value of points already earned, affected members will be given a reasonable opportunity to redeem those points under the previous conditions.
14.6. Changes will not retrospectively remove valid rewards or accrued entitlements without a lawful and reasonable basis.
14.7. Any changes to Rewards will be made consistently with applicable Australian Consumer Law requirements, including laws relating to unfair contract terms.
14.8. Updated Terms & Conditions will be published on The Running Company website.
15. Suspension or Closure of the Program
15.1. The Running Company may suspend or discontinue the Rewards program, subject to applicable law.
15.2. For permanent closure, members will ordinarily receive at least 30 days' notice and a reasonable opportunity to redeem existing valid points and rewards. A longer period will be provided where reasonably appropriate or required by law.
15.3. Immediate temporary suspension may occur where reasonably necessary for legal, security, fraud-prevention or serious technical reasons.
15.4. Reasonable steps will be taken to protect legitimate member entitlements.
15.5. Any suspension or closure will be implemented consistently with applicable Australian Consumer Law requirements.
16. Privacy, Membership and Marketing Communications
16.1. Personal information collected through Rewards will be handled in accordance with The Running Company's Privacy Policy and applicable privacy laws.
16.2. Information may be used to administer membership, record eligible purchases, calculate points, issue rewards and communicate important program information.
16.3. Joining Rewards does not automatically constitute consent to receive promotional marketing emails or SMS messages.
16.4. Membership registration and consent to promotional marketing communications are separate matters.
16.5. Customers may participate in Rewards without subscribing to promotional marketing communications, subject to providing the information reasonably required to administer their membership.
16.6. Where a customer profile is created in-store, including during a shoe fitting or customer consultation, any consent to receive promotional marketing communications must be obtained separately from the creation of the customer profile or Rewards membership.
16.7. Promotional marketing communications will be sent in accordance with applicable consent, identification and unsubscribe requirements.
16.8. Members may unsubscribe from promotional marketing communications without cancelling their Rewards membership or forfeiting points solely because they have unsubscribed.
16.9. The Running Company may send necessary non-promotional communications relating to membership administration, points, rewards, account security and material changes to the program, in accordance with applicable law.
17. Technical Issues
17.1. The Running Company will take reasonable steps to maintain accurate membership records, points balances and reward information.
17.2. Temporary technical issues may affect the earning, display or redemption of points.
17.3. Verified errors will be investigated and corrected within a reasonable period.
17.4. Nothing in this section limits rights that cannot lawfully be excluded.
18. Australian Consumer Law
18.1. Rewards operates in accordance with applicable Australian laws, including the Australian Consumer Law.
18.2. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded or restricted.
18.3. Products purchased using Rewards remain subject to applicable consumer guarantees, including sale and clearance products.
18.4. Where these terms are inconsistent with mandatory statutory rights, those rights prevail.
19. Governing Law
19.1. These Terms & Conditions are governed by the laws of South Australia and applicable Commonwealth laws of Australia, without limiting mandatory consumer protections under other applicable laws.
20. Contact Us
For questions about Rewards, missing points, membership or reward redemptions, please contact The Running Company through our website or speak with a participating store.
The Running Company
https://shop.therunningcompany.com.au/